Solutions
I am . Collaborator
We partner with your team to create the best quality product support materials and technical publications.
Document Creation
Don’t leave your publications lost in a pile. Let us show you how we can make your publications more effective for both your external and internal customers to use, while reducing any potential liability concerns.
Our technical writing team can work either in-house or on-site. We have the portable equipment needed to work on-site including photography and video equipment.
Teammate
We work with your company’s subject matter experts (SME’s), so we gain a solid foundation to fully understand your project. This allows us to provide you with the best publication quote we can.
Each project is handled efficiently and effectively to reduce publication completion timeline and cost.
We always integrate with your support team and their content management system so all of your publication related costs can be reduced.
Experience
We have the experience and mechanical background to help create the documentation you need. We can write for just about anything.
Our expansive portfolio includes everything from furniture manufacturing, hand-held equipment, garden tractors, utility tractors, snow removal equipment, conveyors, commercial transmissions, to mining equipment.
Translations
Your product support materials will be written to be easily translated. We work with a variety of translators that utilize native speaking translation linguists that will provide efficient and precise translations for your target audience.
We help you create support publications that have reduced word count or even no text at all.
3D Illustrations & Animations
We make the complex simple. We use a variety of CAD programs for clean, high quality color, grayscale, or vector graphic images. We create Component Location Views, Exploded Parts Assemblies and Exploded Component Parts.
We utilize several animation software packages to provide simple product animations to your technical resource library.
Systems
We are skilled at working with a variety of software packages. Listed below are just some of them:
SolidWorks Professional
SolidWorks Composer
PTC Pro/Engineer (ProE) / CREO
PTC Arbortext
ETQ Reliance
Titania Web Editor
Cadasio (Cloud-Based)
Adobe FrameMaker
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Microsoft 365
Publication Types
Operator & Owner Manuals
A great user manual educates your customer about your equipment, while also teaching them to fully use all of its features.
Assembly & Installation Instructions
We shadow and document processes and sequential steps performed right on your manufacturing line. This allows critical information to easily be transferred from one employee to another without significant retraining.
Service Manuals
We help write the support materials that technical field service representatives need to service and repair your product on-site at your customer’s location.
Parts Manuals
Organized and user friendly parts manuals are clear, concise and provide the information needed to understand, identify and order parts for your products.
Maintenance Guides
Good maintenance guides cover all of the necessary tasks and procedures to safely maintain your equipment. Specifically tailored to your facility and equipment, the guide can be used as a training tool, ensuring all maintenance personnel are properly trained.
Hang Tags
Hang tags serve a variety of purposes, including safety communication, equipment use instructions and asset tracking.
Field Service Guides
Providing your dealers and field technicians the essential information needed to trouble shoot equipment issues in the field is key to good customer service and satisfied clients.
Policy & Procedures
A good policy and procedures manual documents regulatory compliance, internal controls, and employee training creating consistent expectations throughout your organization.